Privacy Policy
Effective date: 31 August 2025
Overview
Custom Lanka Tours ("we", "us", "our") operates customlankatours.com. This policy explains what personal data we collect when you use our website or submit a tailor-made tour request, how we use it, and your rights.
Data we collect
- Contact details you provide in forms (name, email, phone).
- Trip preferences and selected activities submitted via our tailor-made request forms (the hidden
activitiesFieldand related checklist values). - Technical data such as IP address, browser user agent and basic device information collected by analytics tools.
How we use your data
- To respond to your enquiries and provide a quotation for your custom tour requests.
- To improve our website, monitor performance and measure conversion rates (including Google Analytics and Google Ads conversion tracking).
- To comply with legal obligations and protect the safety of our users and services.
Third-party services
We use the following third-party services that may process personal data on our behalf:
- Form submissions are sent via FormSubmit (https://formsubmit.co). Please review their privacy terms as we rely on them to deliver messages to our inbox.
- Google Analytics (property: G-1RP44B12V8) — used to collect aggregated site usage metrics. Google may set cookies and process analytics data according to its policies.
- Google Ads conversion tracking (conversion id: AW-17518752380) — used to record form submissions as conversions for advertising measurement.
Cookies & tracking
We use cookies and similar technologies to operate the site and collect analytics. You can control cookies through your browser settings. Blocking cookies may affect site functionality.
Data retention
We retain contact enquiries and form submission details for as long as necessary to respond and provide services. Aggregated analytics data is kept for reporting and improvement purposes.
Your rights
You may request access to, correction or deletion of personal data we hold about you. To make a request or if you have privacy questions, contact us at [email protected].
Security
We take reasonable measures to protect personal data. However no internet transmission is completely secure — if you have concerns, contact us and we will advise on alternatives for sharing sensitive information.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with a revised effective date.
Contact
Custom Lanka Tours
Email: [email protected]
Phone: +94 71 714 2142